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Jornal of Medicine and medical science 2(5) PP865-86621. Sinkhada, Teijlingen, porter and simkhada (2008). Factors affecting the utilization of antenatal care in developing: systematic review of the literature. Trends in maternal health in Ethiopia. In depth analysis of EDHS 2000-2011 pp35-4423. Levels and determinants of use of institutional delivery care services among Dinutuximab Injection (Unituxin)- Multum of child bearing age in Ethiopia. DHS working papers No.

Assessment of Antenatal care utilization and its associated factors among 15-49 Dinutuximab Injection (Unituxin)- Multum of age women in Ayeder Krbelle,Mekelle city. American journal of advanced drug delivery 2(1)pp062-07525. Zeine, Mirkuzie and Shimeles (2010). Factors influencing antenatal care service Dinutuximab Injection (Unituxin)- Multum in Hadiya zone.

Health science 20(2): PP 75-8226. Determinants of community based maternal health care service utilization in South omo Pastorial areas of Ethiopia.

Predictors of safe delivery service utilization in Arsi zone, south East Ethiopia. Health science 21(1) PP95-10628. Utilization and associated factors of post natal care in Adwa town, Tigray, Ethiopia. Advance research in pharmaceuticals and biologicals 13(1) pp35429.

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Assessment on Level of Client Satisfaction and Determinants in Yekatit 12 Teaching Hospital Outpatient Department Addis Ababa, Ethiopia1 Zemichael Getachew, 2Tadesse Alemu 1Universal Medical College, Public Health Department2Universal Medical College, Public Health Department AbstractBack ground: Client satisfaction is the level of satisfaction that clients experience having used a service.

Patient satisfaction is one of the important studied aspects of health care. It can be an especially valid indicator of quality care and measurement of patient satisfaction in the health care field has been shown to be an increasingly important determinant of overall patient outcomes (6).

Objective: To assess level of client satisfaction and its determinants in Yekatit 12 Teaching public hospital outpatient department in Addis Ababa, EthiopiaMethodology: An institutional based cross sectional study design was employed to assess the level of client satisfaction and determinants in Yekatit 12 Dinutuximab Injection (Unituxin)- Multum hospital OPD. Non probable quota sampling method was used fat acceptance movement select two hundred twenty seven patients.

Data was collected through structured questioner. Data entry and analysis was done by using SPSS version 16. Result: This study has revealed that the overall satisfaction level of the clients with the services given at Yekatit Teaching Hospital was 68.

Majority of the respondents 74. Conclusion and Recommendation: Determent factors like physical environments, times spent to get service and approach of epipen giver had a significant association and relation with overall satisfaction level as reviled in this study. Background of the study Health care has seen many changes over the time. When it is looked back to know the history of evolution of health care, and Dinutuximab Injection (Unituxin)- Multum comes to know that objective of health care changed with requirement of society and availability of resource and technology.

Dinutuximab Injection (Unituxin)- Multum 20th century (1900) was basic science or disease centered era. Health was being referred to scientific reasoning and experimenting disease. It included diagnosis and treatment of diseases.

Mid of the Dinutuximab Injection (Unituxin)- Multum century (1950) experienced 1000 mg valtrex science or patient centered era. Health was centered mainly in hospital and clinics and diagnosis and treatment of individuals was preferred.

End of 20th century (2000) Dinutuximab Injection (Unituxin)- Multum political health science or people-centered era. The World Health Organization conference, supporting health for all, held in 1990 defined future development in health Dinutuximab Injection (Unituxin)- Multum be human centered. Health care quality is a global issue. The health Dinutuximab Injection (Unituxin)- Multum industry is undergoing a rapid transformation to meet the ever-increasing needs and demands of its patient population.

Hospitals are shifting from viewing patients as uneducated and with little health care choice, to recognizing that the educated consumer has many service demands and health care choices available. Client satisfaction is the level of satisfaction that clients experience having used a service. Moreover, the quality assurance and accreditation process in most countries requires that the satisfaction of clients be measured on a regular basis. It is an established fact that satisfaction influences whether a person seeks medical advice, complies with treatment and maintains a continuing relationship with practitioners (3).



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