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Table 1: Socio-demographic characteristics of the respondents, Yekatit 12 Teaching Hospital, Addis Ababa, 2014 Variable Frequency Percent Age 18-24 32 14. The other aspect is toilet for the clients, were by 169(74.

Variable frequency percent Proper ventilation in the waiting room Yes 50 22. Waiting for the result on the laboratory area took 61-180 minute for 18. Registration time took 16-30 minute for 24. Variable Time spent in Minute less than 10 10-15 16-30 31-60 61-180 greater than 180 In the registration office 18.

Unsatisfied respondents by the waiting room ventilation, setting arrangement, toilet and compound cleanness were 48. Respondents were satisfied 48. Satisfied Satisfied Neutral Unsatisfied V. Satisfaction level was score high in which 89. No association was also observed in educational states and level of satisfaction but literates were highly unsatisfied.

Clients who pay for the service were highly unsatisfied than that of getting free service. Those who were on follow up were highly unsatisfied (table6). Also satisfaction level of client on all staff and registration office and client suggest others to get service in this hospital had a significant relation (table7).

Correlation is significant condom sex the 0. Shows the comparisons of time spent to receive various services in allergy care hospital and level of satisfaction Table 6 shows the comparisons of time spent to receive various services in the hospital and level of satisfaction.

Those who condom sex 16-30 minutes were more satisfied. Those who spent 16-30 minutes to get the service were highly satisfied. Satisfaction by the service provided in the pharmacy area was also significantly associated with the time spent to get the service. On the first contact with the care provider 31(70. Variable Response Response rateDoes the provider call a patient by name Yes condom sex. Most of them gave more than one suggestion while others reserved to say nothing.

The suggestions forwarded based on the situations and fillings were almost similar. Suffocation and uncomfortable sitting arrangement should be fixed along with a dirty cafeteria, broken and insufficient water supplies. The other one is concerning the time spent to get any service along with inappropriate appointment giving. Waiting time for the physicians were the most frustrating one which should be managed soon. Positive feedbacks were also given on laboratory, pharmacy services and physicians approach saying that they should keep up the good work.

Discussion This study has revealed that the overall satisfaction level of the clients with the services given at Yekatit Teaching Hospital was 68. This result is the highest among researches done in Tigray zone Ethiopia with the result 43. The difference might be attributed to the fact that this study was conducted in a specialized teaching hospital where there are relatively adequate number of health professionals and better diagnostic facilities.

This might be condom sex to lack of attention and resource condom sex fix the problem despite the big project that the hospital was involved in building condom sex a specialized and teaching institution.

In condom sex analysis of client satisfaction the very satisfied and very dissatisfied groups were categorized to satisfied and dissatisfied groups respectively because the numbers condom sex respondents in those groups were small. Similarly neutral responses were classified as satisfied considering that they may represent a positive way of expressing an agreement. The result is similar to a study showing satisfaction level what is stromectol service given on registration in institute of medical science, Islamabad, Pakistan having condom sex result of 77.

The reason for this difference might be the application of an organized and fast condom sex that has been implemented starting resent years back. The reason for this might be condom sex of condom sex supplies despite condom sex large patient out flow.



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