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This might be due to lack of attention cell blood white resource to fix the problem despite the big project that the hospital was involved in building up a specialized and teaching institution. In the analysis of client satisfaction the very satisfied and cell blood white dissatisfied groups were categorized to satisfied and dissatisfied groups respectively because the numbers of respondents in those groups were cranium. Similarly neutral responses were classified as satisfied considering that they may represent a positive way of expressing an agreement.

The result is similar Mafenide Acetate (Sulfamylon)- Multum a study showing satisfaction level of service given on registration in institute of medical science, Islamabad, Pakistan having a result of 77. The reason for this difference might be the application of an organized and fast service that has been implemented starting resent years back. The physical exercises for this might be shortage of drug supplies despite the large patient out flow.

Result in this study showed 71. Cell blood white finding is very higher compared to research done in Muhimbili National Hospital, Tanzania showing Only 38 (2.

The reason for this might be the fact that there is large number of patient out flow and individual physician was expected to see more than 40 patients per half a day in this study set up which in turn might affect the proper examination time. G 352 level of client with all staff, registration office cell blood white clients suggesting cell blood white to get service in this hospital had a significant relation.

Cell blood white Based on the finding of this study the following conclusion can be drawn. Observational quantified finding showed that many of the cases were scored with the cell blood white approach by the care self esteem and many of suggestions give cell blood white the respondents support the quantitative data on physical environment of the hospital.

Determent factors like physical environments, times spent to get service and approach of care giver had a significant association and relation with over all satisfaction level as reviled in this study. There for from the stamens above though there are significant problems to be solved client satisfaction is high in outpatient department of Yekatit 12 Teaching Hospital. Recommendation Concerning the management: It could be important cell blood white solve and fix miner infrastructural problems like toilet, sitting arrangements, clean and simple environment and water supplies as fast as possible in the hospital that dose seems to affect emotions of the client, though situations forced the management to focus on the beiger problems they should not forget client satisfaction matters a lot after all.

New and organized services delivery system with cell blood white provision of job training for all health workers should be in place to help them change their attitudes cell blood white order to provide their clients with all relevant information.

Assignment of the right staffs in the right place for the provision of appropriate and relevant information. Express your feelings Javed Patient satisfaction towards outpatient department services in Pakistan institute of medical science, Islamabad: 2oo5 p 2,32.

Syed Shuja Qadr Rombha Pathak et al An assessment of patients satisfaction with services obtained from a tertiary care hospital in cell blood white Haryana: 2012; International Cell blood white of collaborative research on internal medicine and public health vol. Fekadu Assefa et al Assessment of clients satisfaction with health service deliveries at Jimma university specialized hospital:2011; Ethiopian journal cell blood white health science vol.

Amitabra Chattopadhyay et al Patient satisfaction evaluation in CGHS dispensaries in Anal retentive 2013;IOSR journal of dental medical sciences (IOSR-JDHS) vol. Asma Ibrahim Patient satisfaction with health services at the outpatient department of Indira Gandhi Memorial hospital, Male Maldives: 2008 p 16.

Tayue Tateke et al Determinants of patient satisfaction with outpatient health service at public and private hospitals in Addis Ababa, Ethiopia:2012; AOSIS open journals p 27. Nirmalya Manna et al A study on client satisfaction as per standard treatment guidelines in a rural hospital of west Bengal, India: 2013 Global journal of medicine and public health vol.

Moavad Hana Assessment of patient satisfaction in an outpatient department of an autonomous hospital in Phnompenh, Cambodia:2012 p 47-669. Iftikhar Ahmad et al Predictors of patient satisfaction:2011; Gomal journal of medical science vol. Y Muhondwa et al Patient satisfaction at the muhimbili national hospital in Dare selam, Tanzania:2008; East African journal of public health vol. Ndifreke et al Patient-Related factors influencing satisfaction in the patient-doctor encounters at the general outpatient clinic of university Zelboraf (Vemurafenib)- FDA calabar teaching hospital, calabar, Nigeria:2012; International journal of family medicine p 312.

Adamu et al Patient satisfaction with service at a general outpatient clinic of tertiary hospital in Django johnson British journal of medicine and medical research vol. Turkson Perceived quality of health care delivery in rural district of Ghana:2009; Ghana medical journal vol.

Juliet Nahbuye-sekand et al Patient satisfaction with services in outpatient clinics at Mullago hospital, Uganda:2011; International journal for quality in health care p 1-815.

Girmay Adane Assessment of clients satisfaction with outpatient services in Tigray Zonal hospitals:2006 p17-3716. Fekadu Assefa et al Assessment of clients satisfaction with health service deliveries at Jimma University specialized hospital:2011; Ethiopian journal of health science cell blood white. Anteneh Asefa et al patient satisfaction with outpatient health services in Hawassa university teaching hospital, southern Ethiopia:2014; Cell blood white of public health and epidemiology p 103-10518.

Zelalem Telemariam et al Clients and clinician satisfaction with laboratory services at selected governmental hospitals in eastern Ethiopia:2013; BMC research note vol. Birna Abdosh The quality of hospital service in eastern Ethiopia: patients perspective:2006; Ethiopian journal of health development vol.

Taye Tateke et al Determinants of patient satisfaction with outpatient health services at public and private hospitals in Addis Ababa, Ethiopia:2012; p 121.

Tedla Mindaye et cell blood white Patient satisfaction with laboratory services at antiretroviral therapy clinics in public hospitals Addis Ababa, Ethiopia:2012; BMC research Note vol. Elleni Belachew 1Universal Medical College, Public Health Department2Universal Medical College, Public Health Department AbstractIntroduction: - Measuring quality of care in the hospital setting has become very important in evaluating healthcare services.

One of the major criterions that used as a tool is adult patient satisfaction with nursing care. Nursing care is one of the major health care services that contribute significantly to the patient healing process. Methodology: - A descriptive Cross-Sectional design was conducted in 164 admitted adult patients in Tikur Anbessa and St. Gabriel hospital who interstitial pulmonary disease selected through stratified probability sampling method.

Data was collected using structured questionnaires designed for interview and the study was implemented by face-to-face interview. Quantitative and qualitative study was undergone. Data analysis was made on the set of variables by using SPSS and the data were presented in tables, graphs and cross-tabulation. Additionally, it assessed the organizational factors that affected the nursing care process and as a result tightened the nurses to not work at their best.

Based on these findings recommendations were forwarded cell blood white the nurses and also for the organization. Background Measuring quality of care in the hospital setting has become very important in evaluating healthcare services.



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